Christmas Order Deadlines December 3rd

FAQ

RETURNS
Returns will only be accepted if clothing is unworn with all tags attached within 30 days from order date. Customers will be responsible for return shipping to Colab Merch. Once received, and approved for a return we will credit your original payment method within 5 - 7 business days.

We currently do not do exchanges. You will have to go through the return process and order a new product.

All Sale Items are Final Sale!

We want you to be completely satisfied with your order. If you’re not, let us know at info@colabmerch.com and we’ll make it right.

Exchanges should be shipped to the following address:

Colab Merch
2208 Gray Street
Edgewater, CO 80214

PRE-ORDERS
Pre-orders are items we sell before they are ready to ship. Check specific product pages for when the estimated shipping date will be. Once pre-orders are ready to ship they will be shipped priority mail and take between 2-4 days.

ORDER PROCESSING
We can take up to 7 business days to process your order. Orders are not processed on the weekends. *Please note during new releases and sale periods there may be a longer processing time.

DAMAGED PRODUCTS
If you recieve a product you believe to be damaged, defective, or incorrect please email colabmerch@gmail.com with the following information.

  1. Name on the order
  2. Order number
  3. Email the order was made with
  4. Reason for return request
  5. A photograph clearly showing reason for return.

SALES TAX
Sales tax is charged for all orders shipped inside of Colorado. Colorado sales tax is 8%. There is no sales tax charged for all orders shipped outside of Colorado. 

USA SHIPPING
We ship most orders via USPS Priority with Tracking. Please allow 1-5 business days for shipping. 

CANADA SHIPPING
We ship most Canada orders via USPS International 1st Class. Please allow 5-12+ business days for shipping. 

INTERNATIONAL SHIPPING 
We ship International orders via USPS First Class depending on location. Please allow 3-5 weeks for shipping. *International orders are subject to Duties & Taxes by the destination country's government. Colab Merch is not responsible for any of these charges or fees.

GENERAL INQUIRY 
Feel free to email us with any other questions or concerns you might have at info@colabmerch.com